Refund policy

We do not offer general returns or exchanges unless there is an issue with your order.

Please check your order carefully on arrival. If your item is damaged, defective, or you have received the wrong item, contact us within 7 days of delivery at alwayschildrensbook@gmail.com, including your order number and details of the issue. We will review the situation and arrange a replacement or refund where appropriate.

Items returned without prior approval will not be accepted.

EU Consumer Rights

If your order is delivered within the European Union, you have the right to cancel your purchase within 14 days of receiving your item, without giving a reason.

To exercise this right, you must notify us within 14 days at alwayschildrensbook@gmail.com.

Items must be returned:

• In unused condition
• In their original packaging
• With proof of purchase

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we will notify you if your refund is approved.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Contact

For any queries regarding your order, please contact:
alwayschildrensbook@gmail.com